Last updated: 2 August 2026
Who we are
NewClean Ltd is the organisation responsible for personal information collected through this website and through enquiries about our services. You can contact us at info@newclean.co.uk, by calling 01223 601525, or by writing to Hyperion House, The Oaks, Fordham Rd, Newmarket, CB8 7XN.
Information we collect
When you contact us, we may collect your name, work or personal contact details, the organisation you represent, information about your premises and anything else you include in your message. Our hosting and security providers may also process basic technical information such as your IP address, browser type and request logs.
How we use it
We use personal information to respond to enquiries, prepare quotations, provide and manage services, maintain business records, protect the website and meet legal obligations. Our lawful basis will normally be taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, or our legitimate interest in running and improving the business.
Who we share it with
We share information only where needed with service providers that help us operate the website, email and business systems, and with professional advisers or public authorities where required. We do not sell personal information.
How long we keep it
We keep enquiry information only for as long as it remains useful for responding, following up and maintaining appropriate business records. Client records may be kept for longer where needed for contracts, accounting, insurance or legal obligations. Technical logs are retained for a limited period for security and troubleshooting.
Your rights
Depending on the circumstances, you may ask to access, correct or erase your information, restrict or object to its use, or receive a portable copy. Where processing relies on consent, you can withdraw that consent. Contact us using the details above to exercise a right. You may also raise a concern with the UK Information Commissioner’s Office.
Cookies and analytics
We use essential technology needed to operate and protect the website. If optional analytics or marketing tools are introduced, visitors will be given clear information and appropriate choices before those tools are used.
Changes to this notice
We may update this notice when our services, suppliers or legal obligations change. The latest version will always appear on this page.
